Privacy Policy
Welcome to the Privacy Policy of WiMedia SaaS, operated by WiMedia at https://saas.wimedia.biz.id. This policy explains how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using our platform, you agree to the practices described herein. Last updated: March 15, 2025.
Information We Collect
We collect information you provide directly, such as your name, email address, company name, and payment details when you register, subscribe, or contact us. We also collect usage data—including IP address, browser type, pages visited, and session duration—via cookies and analytics tools to improve service performance and user experience.
How We Use Your Information
We use your information to: (1) provide, maintain, and improve our SaaS platform; (2) process transactions and send billing notifications; (3) communicate updates, security alerts, and support responses; (4) comply with legal obligations and enforce our Terms & Conditions; and (5) detect, prevent, and address fraud or technical issues.
Sharing of Information
We do not sell or rent your personal data. We may share information with trusted third-party service providers who assist with hosting, payment processing, analytics, and customer support—only to the extent necessary and under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights, users, or the public.
Data Security
We implement industry-standard measures—including encryption (TLS 1.2+), secure authentication, and regular security assessments—to safeguard your data. While no system is 100% secure, we continuously monitor and enhance our protections.
Your Rights and Choices
You may: (1) access, correct, or delete your personal data by logging into your account or contacting support@saas.wimedia.biz.id; (2) unsubscribe from marketing emails using the link in each message; and (3) withdraw consent where applicable, though this may affect service functionality. We respond to verified requests within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to recognize returning users, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies are required for core functionality and cannot be disabled.
Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.
International Data Transfers
WiMedia is headquartered in Indonesia. Your data may be transferred to and processed in countries outside your residence, including Singapore and the United States, under appropriate safeguards such as standard contractual clauses.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated terms.
Contact Us
For questions or requests regarding this Privacy Policy, please contact our Data Protection Officer at support@saas.wimedia.biz.id or write to us at WiMedia, Jakarta, Indonesia. You may also visit our Contact Us page.
Additional Resources
Review our Terms & Conditions, Disclaimer, and About Us pages for further context on our services and commitments.